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How to return packages through DHL to Amazon - Guide הסבר על איך מחזירים פרטים לאמזון דרך DHL

Picture of DHL Truck
Claudio Schwarz | @purzlbaum


In this article, we go through how to return your package to amazon via DHL. The guide is in Hebrew but quite useful. 

 הסבר על איך מחזירים פרטים לאמזון דרך DHL.


We just wish we got this earlier... 

We highly recommend speaking to a customer support agent and explain the issue with the item you want to return. Then they will make the decision on if you need to return it and the cost (not always free) of return depending on if the item is faulty or not. 
They can also assist you and answer any questions about how to return an item! 

You can read up on International Returns here. Make sure to remove any other shipping labels on your envelope or package as that can make the return a challenge... if you cannot remove it, cover it up or sharpie it over. 

Often times, you will be refunded when the return arrives at the destination and is checked!
If you need assistance with the return, DHL Israel has customer service that is also helpful

DHL Pickup

Here is the link once you have the WAYBILL number to schedule a pickup from your home or office. Put in the package weight (usually also listed on the label) in KG and the dimensions in CMs. For a box of shoes, it's occasionally on the bottom of the package (take the OD - outer dimensions) if listed. Mine was 40x30x14 CM (I rounded up because their system doesn't allow decimals, and the original measurements were given in MM). 

I scheduled a pickup at 11:30 AM and on the same day, got a call back at 11:40 AM and the DHL Employee was at the door at 11:43 AM. It was a mixture of luck and timing, I was truly surprised! 

Print the labels, the one on the second page needs to be put inside the package (a barcode and item description... and the other ones on top of the box... do not seal the package until the DHL does their inspections - they will seal it for you. They often times don't even need the end-user to supply packaging, as they seem to do it on their end.

DHL Dropoff

Find a service point near you via this page. Print the labels, you most likely will not be getting a WAYBILL #. Bring the package to the service point with your labels... place the 2nd page barcode inside the package. And place the label on the box! 

Overall it's a similar process to pickup.

Return Status

Expect a refund within 2 weeks of sending in the return. If 2 weeks have passed and the refund hasn't been issued yet... then you can contact customer service. 
You can check the status of your item here!


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